# Create FTPs Users

Accessing Couchdrop via FTP and FTPs requires a user account. Inbound FTP users are independent from Administrators in Couchdrop and are designed to have limited access.&#x20;

We do not recommend using your owner account as they have elevated permissions to Couchdrop and generally FTP users are shared with external systems and providers.&#x20;

## Creating a new User

Creating a new Inbound FTP user is done in the management dashboard from Couchdrop and is a simple two step process.

### Requirements

To create a new user - you will need:

* A username and password - the username needs to be unique in Couchdrop.
* A folder location where that user will be isolated to.&#x20;
* Administrator access to your Couchdrop tenant

### Configuration Steps

Login to Couchdrop at - [https://my.couchdrop.io](https://my.couchdrop.io/)

1. From the dashboard - click "**+ Create**" and then choose **FTP User**
2. Follow the wizard to create your new user
3. Share the newly created user with your end customer

<figure><img src="https://391958821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpokYqd27yrOUxIBhyvbF%2Fuploads%2F9M2scBoeYOeB2AlFytFQ%2FScreenshot%202025-08-29%20at%2010.22.28%E2%80%AFAM.png?alt=media&#x26;token=3ca93a3c-d517-4478-8187-09215c6f3445" alt=""><figcaption></figcaption></figure>

<figure><img src="https://391958821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpokYqd27yrOUxIBhyvbF%2Fuploads%2Fo9WxSf9XAlzPdQMQdwgm%2FScreenshot%202025-08-29%20at%2010.22.35%E2%80%AFAM.png?alt=media&#x26;token=cdc89cd6-b0b6-4934-8f6a-4a64bae38f65" alt=""><figcaption></figcaption></figure>

<figure><img src="https://391958821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpokYqd27yrOUxIBhyvbF%2Fuploads%2FlmJZCHUjBZwBFZjgxRoX%2FScreenshot%202025-08-29%20at%2010.22.45%E2%80%AFAM.png?alt=media&#x26;token=ded42eff-c39f-42c2-a096-b42fb626c357" alt=""><figcaption></figcaption></figure>

Once created - you can send connection details to the external provider or user.

<figure><img src="https://391958821-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpokYqd27yrOUxIBhyvbF%2Fuploads%2Fx5B2NjH9LaaG3qxCgX9O%2FScreenshot%202025-08-29%20at%2010.23.02%E2%80%AFAM.png?alt=media&#x26;token=3e3aef09-1492-424c-a503-68abbd68805b" alt=""><figcaption></figcaption></figure>

You can see who has access directly in the Couchdrop SFTP section from the web app.
