> For the complete documentation index, see [llms.txt](https://docs.couchdrop.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.couchdrop.io/support/technical-support.md). # Technical Support Learn how Couchdrop's top-rated Technical Support ## Overview Couchdrop support is handled by technical engineers who work directly with the product. We do not use outsourced or AI support for technical support requests. When you contact Couchdrop, your request is handled by a product expert who can investigate the issue and help you resolve it. Support is available 24 hours a day, including nights and weekends. {% hint style="info" %} Couchdrop technical support is handled directly by our technical support team. We do not use outsourced or AI support for technical support requests. {% endhint %} ## Contacting Support You can contact Couchdrop support by email, chat, contact form, or by requesting a video call. ### Email Email [**support@couchdrop.io**](mailto:support@couchdrop.io) to contact the support team. A support ticket will be created to track and manage your request. ### Chat Use the chat bubble available on the Couchdrop website to contact the support team. Chat responses are typically provided within 3 hours. ### Contact form You can submit a support request through [**couchdrop.io/contact**](https://couchdrop.io/contact). ### Request a call You can request a video call by emailing [**support@couchdrop.io**](mailto:support@couchdrop.io). Our team has availability across all time zones. If the available scheduling times do not work for you, contact support and we can arrange another time. There is no additional charge or limit on the number of support calls you can request. You can also give the support team permission to investigate an issue directly within your Couchdrop account where required. ## Support availability and response times Standard Couchdrop support is available 24 hours a day, including nights and weekends. A support engineer will typically respond within 6 hours, and often sooner. The response will address your support request rather than only acknowledging that it has been received. ## Premium Support Premium Support is an add-on for organizations that require faster response times for business-critical workflows. Premium Support: * Provides a response-time SLA. * Is available 24 hours a day, including nights, weekends, and holidays. * Is handled by the same Couchdrop technical support team as standard support. * Uses a dedicated Premium Support channel. Once Premium Support is enabled for your account, you will receive the details required to contact the Premium Support team. {% hint style="info" %} Premium Support is handled by the same Couchdrop support team as standard support, but provides a guaranteed response-time SLA through a dedicated support channel. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.couchdrop.io/support/technical-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.