> For the complete documentation index, see [llms.txt](https://docs.couchdrop.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.couchdrop.io/support/technical-support.md).

# Technical Support

Learn how Couchdrop's top-rated Technical Support

## Overview

Couchdrop support is handled by technical engineers who work directly with the product.

We do not use outsourced or AI support for technical support requests. When you contact Couchdrop, your request is handled by a product expert who can investigate the issue and help you resolve it.

Support is available 24 hours a day, including nights and weekends.

{% hint style="info" %}
Couchdrop technical support is handled directly by our technical support team. We do not use outsourced or AI support for technical support requests.
{% endhint %}

## Contacting Support

You can contact Couchdrop support by email, chat, contact form, or by requesting a video call.

### Email

Email [**support@couchdrop.io**](mailto:support@couchdrop.io) to contact the support team.

A support ticket will be created to track and manage your request.

### Chat

Use the chat bubble available on the Couchdrop website to contact the support team.

Chat responses are typically provided within 3 hours.

### Contact form

You can submit a support request through [**couchdrop.io/contact**](https://couchdrop.io/contact).

### Request a call

You can request a video call by emailing [**support@couchdrop.io**](mailto:support@couchdrop.io).

Our team has availability across all time zones. If the available scheduling times do not work for you, contact support and we can arrange another time.

There is no additional charge or limit on the number of support calls you can request.

You can also give the support team permission to investigate an issue directly within your Couchdrop account where required.

## Support availability and response times

Standard Couchdrop support is available 24 hours a day, including nights and weekends.

A support engineer will typically respond within 6 hours, and often sooner.

The response will address your support request rather than only acknowledging that it has been received.

## Premium Support

Premium Support is an add-on for organizations that require faster response times for business-critical workflows.

Premium Support:

* Provides a response-time SLA.
* Is available 24 hours a day, including nights, weekends, and holidays.
* Is handled by the same Couchdrop technical support team as standard support.
* Uses a dedicated Premium Support channel.

Once Premium Support is enabled for your account, you will receive the details required to contact the Premium Support team.

{% hint style="info" %}
Premium Support is handled by the same Couchdrop support team as standard support, but provides a guaranteed response-time SLA through a dedicated support channel.
{% endhint %}