Billing and Subscriptions

Overview

Couchdrop accounts start with a 14-day free trial on the Business plan. During the trial, you can configure and test Couchdrop before starting a paid plan.

Couchdrop plans are month-to-month, with no long-term subscription required. You can change your plan or cancel your account at any time.

Upgrading from a trial does not require any migration or reconfiguration. Your existing users, connections, Automations, workflows, and account settings remain in place.

If your organization requires annual billing, purchase orders, a longer agreement term, or a custom contract, contact [e-mail].

Upgrade from a trial

Only the Account Owner can access billing and subscription settings.

Before upgrading, you will need:

• Access to the Account Owner
• A valid payment method
• The Couchdrop plan you want to use

To upgrade:

1. Sign in to Couchdrop.
2. Select Upgrade Plan from the bottom-left corner.
3. Select your Couchdrop plan.
4. Click Subscribe.
5. Enter your billing and payment details.
6. Confirm the subscription.

Once payment has been processed, your paid subscription becomes active.

Upgrading does not reset your account. Your existing users, connections, Automations, workflows, SFTP endpoints, and configuration remain unchanged.

Change your plan

Couchdrop subscriptions are month-to-month, so you can change your plan as your requirements change.

Billing and subscription changes are managed by the Account Owner through the Couchdrop billing section.

If you need help choosing a plan or require a custom agreement, contact [e-mail].

Cancel your subscription

You can cancel your Couchdrop subscription at any time.

After cancellation, your account remains active until the end of the current paid period.

Once the paid period ends, your account data is retained for 90 days.

After the 90-day retention period, your account data is deleted. Signing up again with the same email address will create a new Couchdrop account.

Enterprise and assisted billing

Contact [e-mail] if your organization requires billing or contracting arrangements outside the standard month-to-month subscription.

This can include:

• Annual billing
• Purchase orders
• Longer agreement terms
• Custom contracts
• Security reviews
• Enterprise onboarding

Frequently asked questions

I can't see Upgrade Plan

Only the Account Owner can manage billing and subscriptions. If you are signed in as another administrator or user, contact your Account Owner.

Will upgrading change my Couchdrop configuration?

No. Upgrading from a trial does not reset or migrate your account. Your existing users, connections, Automations, workflows, and other configuration remain in place.

When does billing start?

Billing starts when you upgrade your trial and activate the paid subscription.

Can I change plans later?

Yes. Couchdrop plans are month-to-month, and you can change your plan as your requirements change.

Can I extend my trial?

Contact [e-mail] if you need additional time to evaluate Couchdrop.

What happens if I cancel?

Your account remains active until the end of your current paid period. Account data is then retained for 90 days before being deleted.

My payment was declined

Check that your payment details are correct and that your payment method supports the transaction.

If the payment continues to fail, contact your payment provider or the Couchdrop team for assistance.