> For the complete documentation index, see [llms.txt](https://docs.couchdrop.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.couchdrop.io/how-to-upgrade-from-trial.md).

# How to upgrade from trial

Learn how to upgrade your Couchdrop account from a trial to a full subscription.

## Overview

New Couchdrop accounts start with a **14-day free trial** on the Business plan.

During the trial, you can configure and test Couchdrop, including connections, workflows, Automations, and file transfers.

When you are ready to continue with a paid plan, you can upgrade directly from your Couchdrop account. 

{% hint style="success" %}

### Upgrading does not reset your configuration or require any migration.

Your existing users, connections, Automations, workflows, SFTP endpoints, and account settings remain unchanged when you upgrade.
{% endhint %}

## Upgrading your subscription

{% hint style="warning" %}

### Before you start

To upgrade your trial, you will need:

* Access to the **Account Owner**
* A valid credit card
* The Couchdrop plan you want to subscribe to

Only the Account Owner can access billing and subscription settings.
{% endhint %}

{% stepper %}
{% step %}

### Open your Couchdrop account

Sign in to [Couchdrop](https://my.couchdrop.io) using the Account Owner credentials.
{% endstep %}

{% step %}

### Open billing

In the bottom-left corner of Couchdrop, click **Upgrade Plan**.

This opens the billing and subscription section for your account.
{% endstep %}

{% step %}

### Choose a plan

Select the Couchdrop plan you want to use, then click **Subscribe**.

If you are unsure which plan is appropriate, contact <sales@couchdrop.io>.
{% endstep %}

{% step %}

### Enter your billing details

Enter the requested billing, company, and payment information.

Confirm the subscription to complete the upgrade.
{% endstep %}

{% step %}

### Confirm your subscription

Once payment has been processed, your trial converts to a paid subscription.

Your existing Couchdrop configuration remains in place and you can continue using the account without reconfiguring users, connections, workflows, or Automations.
{% endstep %}
{% endstepper %}

{% hint style="success" %}

### After upgrading

Once your subscription is active:

* Your existing users remain active
* Connections and SFTP endpoints continue working
* Automations and workflows remain configured
* Your existing account settings are retained
* Billing starts from the date you upgrade
* You can manage your subscription from the billing section

No migration or account recreation is required.
{% endhint %}

## Enterprise and assisted billing

Contact <sales@couchdrop.io> if your organization requires:

* Annual billing
* Purchase orders
* Custom contracts
* Security reviews
* Enterprise onboarding assistance

The Couchdrop team can arrange billing and contracting outside the standard self-service subscription process.

## Frequently asked questions

<details>

<summary>I can't see Upgrade Plan</summary>

Only the **Account Owner** can access billing and subscription settings.

If you are signed in as another administrator or user, contact your Account Owner.

</details>

<details>

<summary>Will upgrading reset my account?</summary>

No. Your existing users, connections, Automations, workflows, SFTP endpoints, and account configuration remain unchanged.

</details>

<details>

<summary>When does billing start?</summary>

Billing starts from the date you upgrade your trial to a paid subscription.

</details>

<details>

<summary>Can I extend my trial?</summary>

Yes. Contact <sales@couchdrop.io> if you need additional evaluation time.

</details>

<details>

<summary>Can I change plans later?</summary>

Yes. You can manage or change your subscription later from the Couchdrop billing section.

</details>

<details>

<summary>My payment was declined</summary>

Check that:

* Your card details are correct
* Your card supports online and international payments
* Your billing address is correct
* Sufficient funds are available

If the payment continues to fail, contact your payment provider or the Couchdrop team.

</details>