> For the complete documentation index, see [llms.txt](https://docs.couchdrop.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.couchdrop.io/how-to-upgrade-from-trial.md).

# How to upgrade from trial

Learn how to upgrade your Couchdrop account from a trial to a full subscription.

## Overview

New Couchdrop accounts start with a **14-day free trial** on the Business plan.

During the trial, you can configure and test Couchdrop, including connections, workflows, Automations, and file transfers.

When you are ready to continue with a paid plan, you can upgrade directly from your Couchdrop account. 

{% hint style="success" %}

### Upgrading does not reset your configuration or require any migration.

Your existing users, connections, Automations, workflows, SFTP endpoints, and account settings remain unchanged when you upgrade.
{% endhint %}

## Upgrading your subscription

{% hint style="warning" %}

### Before you start

To upgrade your trial, you will need:

* Access to the **Account Owner**
* A valid credit card
* The Couchdrop plan you want to subscribe to

Only the Account Owner can access billing and subscription settings.
{% endhint %}

{% stepper %}
{% step %}

### Open your Couchdrop account

Sign in to [Couchdrop](https://my.couchdrop.io) using the Account Owner credentials.
{% endstep %}

{% step %}

### Open billing

In the bottom-left corner of Couchdrop, click **Upgrade Plan**.

This opens the billing and subscription section for your account.
{% endstep %}

{% step %}

### Choose a plan

Select the Couchdrop plan you want to use, then click **Subscribe**.

If you are unsure which plan is appropriate, contact <sales@couchdrop.io>.
{% endstep %}

{% step %}

### Enter your billing details

Enter the requested billing, company, and payment information.

Confirm the subscription to complete the upgrade.
{% endstep %}

{% step %}

### Confirm your subscription

Once payment has been processed, your trial converts to a paid subscription.

Your existing Couchdrop configuration remains in place and you can continue using the account without reconfiguring users, connections, workflows, or Automations.
{% endstep %}
{% endstepper %}

{% hint style="success" %}

### After upgrading

Once your subscription is active:

* Your existing users remain active
* Connections and SFTP endpoints continue working
* Automations and workflows remain configured
* Your existing account settings are retained
* Billing starts from the date you upgrade
* You can manage your subscription from the billing section

No migration or account recreation is required.
{% endhint %}

## Enterprise and assisted billing

Contact <sales@couchdrop.io> if your organization requires:

* Annual billing
* Purchase orders
* Custom contracts
* Security reviews
* Enterprise onboarding assistance

The Couchdrop team can arrange billing and contracting outside the standard self-service subscription process.

## Frequently asked questions

<details>

<summary>I can't see Upgrade Plan</summary>

Only the **Account Owner** can access billing and subscription settings.

If you are signed in as another administrator or user, contact your Account Owner.

</details>

<details>

<summary>Will upgrading reset my account?</summary>

No. Your existing users, connections, Automations, workflows, SFTP endpoints, and account configuration remain unchanged.

</details>

<details>

<summary>When does billing start?</summary>

Billing starts from the date you upgrade your trial to a paid subscription.

</details>

<details>

<summary>Can I extend my trial?</summary>

Yes. Contact <sales@couchdrop.io> if you need additional evaluation time.

</details>

<details>

<summary>Can I change plans later?</summary>

Yes. You can manage or change your subscription later from the Couchdrop billing section.

</details>

<details>

<summary>My payment was declined</summary>

Check that:

* Your card details are correct
* Your card supports online and international payments
* Your billing address is correct
* Sufficient funds are available

If the payment continues to fail, contact your payment provider or the Couchdrop team.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.couchdrop.io/how-to-upgrade-from-trial.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.