Troubleshooting

Learn about the reporting Couchdrop provides around transfer automations

Most failures or issues with automations tend to come down to configuration or connectivity issues. To make things easy, every transfer automation attempt has a verbose automation log.

Viewing Workflow Executions

To review previous runs, go to:

Automations > [Automation Name] > View Executions

Each execution represents an individual attempt to run the workflow.

Failed executions are marked in red, making it easier to identify runs that require investigation.

Reviewing an Execution

Click an execution to view detailed information about that run.

The execution view includes:

• The actions performed during the workflow
• Errors associated with the failed action
• Human-readable error information
• The raw execution log for additional troubleshooting

This allows you to identify which part of the workflow failed and determine whether the issue relates to the workflow configuration, a storage or platform connection, or another part of the transfer.

Troubleshooting Failed Workflows

Error messages are designed to provide enough information to identify the cause of most failures.

For example, connectivity problems with an external SFTP connection may be caused by authentication, permissions, or network access issues.

If you have trouble determining why an automation is failing, you can contact support for assistance.