Notifications

Learn about notifications as part of automations

Overview

Notifications let you send email alerts when a workflow succeeds or fails.

They are useful when someone needs visibility into an automated process without reviewing the workflow execution logs. For example, you can notify an operations team when a transfer fails or confirm to a recipient that a scheduled process completed successfully.

Notifications are always the final node in a workflow and report the outcome of the full workflow.

Adding a notification

In the Automation Builder, click the + icon, then select Notifications.

Configure the notification using the following settings:

Setting	Description
Send email on success	Sends the notification when the preceding workflow action succeeds.
Send email on failure	Sends the notification when the preceding workflow action fails.
Recipient Email Address	The email address that will receive the notification. Enter multiple addresses as a comma-separated list.

You can enable both Send email on success and Send email on failure if the recipient should be notified regardless of the outcome.

Branch-level notifications

Standard notifications report the final result of the full workflow. They cannot notify recipients when a specific branch runs.

To send an alert from a particular branch, add a Custom Notification action to that branch. The notification is sent when the workflow reaches the action, giving you control over which condition triggers the alert.

This is particularly useful with error handling. Add a Custom Notification action to an error branch to notify the appropriate recipients when that branch runs, rather than waiting for a general notification at the end of the workflow.

Recipient email addresses

Enter the email address that should receive the notification in Recipient Email Address.

To notify multiple recipients, separate each email address with a comma.

For example:

[e-mail], [e-mail]

Email template

Couchdrop uses a pre-filled email template for workflow notifications. The exact content varies depending on the event, but notifications follow a structure similar to:

Subject: [Company name] - [Event] notification

Hi there,

Just wanted to let you know that your file [full file path] pulled by [username] has been [event] from [directory].

If you require support or assistance with this please email us on [e-mail] and someone will be in contact shortly.

Thank you,

Team @ Couchdrop

The company name shown in the subject is taken from the company name configured in Couchdrop Admin settings.

When to use notifications

Requirement	Use
Alert when a workflow fails	Notification with Send email on failure enabled
Alert when a workflow completes successfully	Notification with Send email on success enabled
Notify several stakeholders about the final workflow result	Notification with multiple addresses entered in Recipient Email Address
Send an alert when a specific workflow branch runs	Custom Notification action within that branch
Alert recipients when an error handling branch runs	Custom Notification action within the error branch

For more detailed information about an individual workflow run, use the Automation execution logs, which provide the full execution details and error information.